Patient satisfaction with the quality of services provided and the degree of care taken by the medical staff towards the patient is cited as a problem that was selected for analysis. Improving patient satisfaction with medical care is the most important task of the modern healthcare system in general and of the medical institution in particular (Xesfingi & Vozikis, 2016). It is important to understand that the variability and diversity of nursing theoretical models are regularly increasing, but that practical applications can produce unexpected results. Thus, in the search for new approaches to improving the quality of services, patients’ opinions serve as an important criterion in the comprehensive evaluation of hospital performance (Xesfingi & Vozikis, 2016). The results of the study of satisfaction with the quality of provided services accurately enough reflect positive and negative trends in the hospital and allow to identification factors that reduce patients’ satisfaction with medical care. The choice of this health care problem is dictated by a personal desire to understand better the complicated relationship between nurse and patient, as well as what factors may affect the degree of job satisfaction.
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Evidence Retrieval Process and Summary
Guzman’s article is based on a statistical method and allows evaluating the role of communication between adult patient in-home care and the nurse. The article was chosen because it shows the current trend in applying the model of effective interaction and gives an idea of which communication method is preferable for patients.
Fakhreddine’ss article shows the difficulty of choosing the right approach to communication with patients but demonstrates the importance of this interaction. This article was chosen because it reveals an ambiguous question about the specifics of the approach to terminally ill patients.
Ross’s article takes a rather strict approach to the analysis of the results of nurse-patient communication and shows that the absence of interactions often leads to fatal outcomes. The article was chosen because it not only discusses the communication problem but also provides recommendations for nurses.
The above scientific works not only reinforced the knowledge about effective communication with adult patients but also highlighted some subtleties that I was unaware of before. For example, communication with terminal patients should be based on the patient’s own information needs. In addition, the recommendations drew attention to procedures that are not usually emphasized in everyday work. Finally, the articles demonstrated the importance of non-verbal communication, smile, and friendliness in caring for elderly patients.
All of the above leads to the conclusion that it is crucial to pay attention to the development of regulations and the training of nurses to communicate effectively with patients. Proper, correct communication will ensure the development of a culture of acceptance of medical standards among patients and reduce mortality. It is unacceptable to continue to ignore the importance of a well-established process of daily, casual communication. Indeed, small steps should be taken to avoid frightening patients and causing stress to workers, but over time, effective communication should become a professional responsibility.
Xesfingi, S., & Vozikis, A. (2016). Patient satisfaction with the healthcare system: Assessing the impact of socio-economic and healthcare provision factors. BMC Health Services Research, 16(1), 94-102. Web.
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De Guzman, A. B., Jaurigue, K. A. M., & Jimenez, A. A. B. (2019). A comparison of the nurse-patient interaction criteria among geriatric clients in-home health care and community settings: A trade-off analysis. Educational Gerontology, 45(3), 176-190.
Fakhreddine, M. H., Galvan, E., Pawlowski, J., & Jones, W. E. (2017). Communicating effectively with elderly cancer patients. International Journal of Radiation Oncology Biology Physics, 98(4), 741-742.
Ross, J. (2018). Effective communication improves patient safety. Journal of PeriAnesthesia Nursing, 33(2), 223-225.