85 Customer Service Essay Topics

Updated: Apr 6th, 2022

Table of Contents

🏆 Best Essay Topics on Customer Service
🎓 Most Interesting Customer Service Research Titles
💡 Simple Customer Service Essay Ideas

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🏆 Best Essay Topics on Customer Service

Amazon Company’s Customer Service
Amazoon.com has a very well developed system of customer support and an easy to browse a website that memorizes one’s choices reflect the older requests.
Customer Service Representative Job
This is an analysis of the customer service representative job provided using the task inventory method and manual examining. It identifies skills and job standards.
Customer Service Training in a Human Resource Strategy
This paper evaluates how customer service can be improved by incorporating customer service training in an organization’s human resource development strategy.
Disciplinary Action Plan for Customer Service Improvement
The HR manager develops a 3-step plan of improving the CSR’s performance: conducting a session with the employee, providing feedback, and training the employee on the new products.
CompleteCare Department Customer Service
This research aims at establishing the effectiveness of CompleteCare in addressing the complaints of the customers. The study will examine the number of complaints.
The Mount Rundle Hotel’s Customer Service Issues
The confrontation between the customer and the hotel management, in the case of the Mount Rundle Hotel Banff, is a sign of service failure.
Home Depot Company: Customer Service Information Systems
The contemporary business world values the incorporation of information systems. This paper provides the background of Home Depot and information systems integrated into the company.
Oman Oil and Shell Companies’ Customer Service
The paper investigates the efficiency of customer services in logistics and transport management in the Sultanate of Oman within the Oman Oil Company and the Oman Shell Company.
MAC Cosmetics Company’s Customer Service
The report aims at analyzing MAC 3Ps in terms of the GAP model to understand if it is possible to improve the quality of services offered by the company.
Wal-Mart Stores Customer Service Perspective
To address customer service at Wal-Mart Stores, the company’s management must set appropriate goals and ensure implementation of strategies for goals attainment.
Papa John’s Pizza: Quality Products and Customer Service
Papa John’s Pizza is one of the few companies that provide their clients with high-quality products and eminent customer service at the same time.
Therapeutic Alliance Center’ Customer Services Management
This paper explores the problem of lack of customer-service management skills in Therapeutic Alliance and its impact on the establishment’s performance.
Recruitment for Customer Service and Manufacturing
There are many options for human resource managers to find skilled employees. Some methods of recruitment prove more efficient than others.
Customer Service Training for New Employees
The benefits of customer service training for new employees include improvement of employee efficiency and organizational value, creation of customer loyalty, etc.
Apple Inc.’s and General Motors Company’s Customer Service
This paper evaluates the methods and quality of customer service at Apple Inc. and General Motors, and its contribution to organizational growth in a competitive environment.
Home Depot Inc.’s Customer Services
Home Depot is seen as the world’s largest home improvement retailer which has many branches in China and France and two leading French retailers.
Cross-Cultural Executives’ Perceptions in Quality Customer Service and Relationship
The research is supposed to discuss the cross-cultural perceptions of the marketing executives of MNCs as they deal with different customers in different regions and countries.
American Express. Customer Service Operations and Excellence
From the case study, American express had previously concentrated on getting as many clients as possible, and then having little regard for the onwards.
Copier Rehabilitation Facility’s Customer Service Issues
The Charleston Copier rehabilitation facility is affected by operational problems resulting from a lack of regular time intervals for the arrival of copiers from distributors.
Improving Decision Making and Customer Service
In this article the case of the King County Library System vividly portrays that decision-making determines overall success of the organization and its development.
Customer Service at Boeing
Boeing has continuously improved customer service over the years as reflected in its data management systems, continuous support, training programs and special units.
‘Cost of Quality’ Implementation in Outsourced Customer Service
The article discusses the “quality price” approach in calculating costs and improving quality assurance processes in manufacturing companies.
Customer Service in Rogers Wireless International
This study of the services provided by Rogers wireless international looked at its customer care services and their impacts on the operations of the company.
The Customer Service Perspective: The Starbucks Brand
The primary objective of the Starbucks is to attract the newer, younger customers, which are typically less well-educated people with relatively lower incomes.
MRP Decreases a Company’s Inventory While Improving Customer Service Level
Material Requirement Planning (MRP) is a production system valuable to hundreds of companies that rely on technology for inventory or production.